Business Process Management

This highly practical business process management training course provides frameworks, skills, and tools to collaborate with audit professionals, assess, and improve business processes to make them more efficient and competitive.

Suitability: Who Should Attend?

The Business Process Management training course is especially suitable for individuals who wish to learn how to improve their organization's performance through the tools and techniques of process improvement. Past attendees have included departmental managers, supervisors, change specialists, project managers, business analysts, and systems analysts, but it is suitable for anyone seeking to enhance their process management skills.

Aims of the course

This comprehensive course will support process management in your business if you aim to generate greater performance and provide excellent internal and external customer experiences. It will help you achieve a competitive advantage, especially when your competitors can deliver high-quality products or services at a lower cost.

Training course content

This training course is designed to cover the following topics:

• How to use cause-and-effect analysis for problem-solving and cost-benefit analysis to justify changes
• Recognising the pros and cons of different options for improving business processes
• The importance of producing a process model of the current business before designing future business processes
• The crucial role of stakeholder analysis and producing a stakeholder impact matrix with communication actions
• Gathering process data through document review, observation, protocol analysis, interviews, and workshops
• Producing a cross-functional "swim lane" diagram to define business activities and responsibilities
• Creating process flows for individual business processes and decomposing them to the appropriate level of detail for clarity
• Identifying and planning to mitigate the main risks affecting the new business processes