Performance Management

This practical course provides first-line managers and supervisors with the essential skills and knowledge to effectively manage and motivate their teams to achieve optimal performance.

Suitability: Who Should Attend?

This course is specifically designed for first-line managers and supervisors who are responsible for managing and motivating their teams to achieve their best performance.

Aims of the Course

By the end of the course, participants will be able to:

• Understand the link between effective performance management and business results.
• Monitor and measure performance against agreed-upon goals.
• Conduct regular appraisal meetings to encourage staff to reach agreed-upon goals and identify development opportunities.
• Confidently address difficult performance issues in a positive manner for all parties involved.
• Recognise when to provide formal and informal motivational feedback.

Training course content

This training course is designed to cover the following topics:

The Value of Performance Management

• Defining performance management: what it is and why it matters
• The benefits of effective performance management
• Exploring common reasons for underperforming
• Understanding your role as a performance manager and coach to bring out the best in others
• Setting clear expectations, SMART goals, and behavioural objectives

Managing and Motivating for Individual Performance

• The link between motivation and performance, including practical approaches for managing different performance levels
• Identifying your personal leadership and coaching style
• Adapting your leadership style to maximise individual performance

Managing Underperformers

• Identifying what constitutes poor performance
• Handling difficult individuals in a fair and confident manner, encouraging them to find solutions and take ownership